Haiwaihai Crown Hotel Hangzhou, Hangzhou ➤ Reviews, Rooms & Prices 2025

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About the Hotel

333 Shangtang Road, Hangzhou, China, 310014

Haiwaihai Crown Hotel, a 5-star establishment, features multiple dining options, a fitness center, and an indoor swimming pool. This Hangzhou hotel is designed for both business and leisure travelers, offering modern amenities and spacious accommodations.

Rooms & Amenities

Rooms at Haiwaihai Crown Hotel come equipped with air conditioning, free WiFi, minibars, and flat-screen TVs. The hotel provides an iPod dock in select rooms and features a Club Lounge for exclusive guest services.

Dining Options

Guests can dine at Fu Café, which serves a variety of international cuisine. Three on-site restaurants provide diverse dining experiences and light snacks are available at the Insomnia Bar.

Leisure & Business

The hotel includes a fitness center and an indoor swimming pool, along with a spa and sauna for relaxation. Additional recreational amenities feature a business center and seven meeting rooms for corporate needs.

Location & Transportation

Haiwaihai Crown Hotel is situated less than 10 minutes from Wulin Square and a 15-minute drive to the West Lake. It is well-connected by public transport, with the West Lake Cultural Square subway station within a 16-minute walk.

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Getting around

A list of all available modes of transport

City Center

Hangzhou 1.4 mi

Airports

Hangzhou Xiaoshan International (HGH) 19.6 mi

Train

Hangzhou East Railway Station 3.2 mi

Metro stations

West Lake Cultural Square4600 ft

Datieguan4600 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Excellent Gym Facilities

“The gym at Haiwaihai Crown Hotel was one of the best I've experienced during my travels. It was spacious, well-equipped, and maintained impeccably, allowing me to unwind after a long day. The sauna was a highlight for me, featuring a wooden design and a rock furnace for steam, making it a must-try.” view full review

Good Breakfast Options

“I thoroughly enjoyed the buffet breakfast at the hotel. It featured a good selection of dishes, especially local Chinese options, which added a good touch to my mornings. It set a positive tone for the day ahead!” view full review

Spacious and Comfortable Rooms

“My room was quite spacious and beautifully decorated, providing a very comfortable atmosphere for relaxation. The additional features, such as a glass window in the bathroom, added a modern touch that I appreciated.” view full review

Excellent Bathroom Setup

“The bathroom was another highlight of my stay. It was large and equipped with both a shower and a bathtub, giving me the freedom to enjoy a quick rinse or a relaxing soak. The cleanliness and modern fixtures made it a pleasure to use.” view full review

General

Smoking allowed in designated areas
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Baggage storage
Elevator
Currency exchange

Sports & Fitness

Fitness center
Fitness studio

Services

Room service
Laundry
Dry cleaning
Tours/Ticket assistance
Bell staff/Porter

Dining

Paid breakfast
Restaurant
Bar/ Lounge area
Free breakfast

Business

Business center

Spa & Leisure

Indoor swimming pool
Spa center

Room features

Air conditioning
In-room safe

Media

Television
Telephone

Location

333 Shangtang Road, Hangzhou, China, 310014

Map view

333 Shangtang Road, Hangzhou, China, 310014

City landmarks

West Lake Scenic

West Lake

3.3 mi

Xiangji Temple Alley

Xiangji Temple

1.0 mi

Dadou Road

DaDou Lu BuXingJie

4900 ft

Shangtang Road

ShengLiHe MeiShiJie

2500 ft

No.6 Xihuwenhua Square

Zhejiang Museum of Natural History

1.2 mi

Harbor

Wulin Square

1.6 mi

No.147 Nanshan Road

Hangzhou Underwater World

1.5 mi

Shopping Area

Gold the new Shopping Mall

3300 ft

No.161 Santaishan Road

Ancestral Hall of Yu Qian

1.5 mi

Shopping Area

Qianjiang clothing commodity Market

4000 ft

Shaoxing Road

ShaoXing Lu QiChe JingPin Jie

4100 ft

Xinyi Alley

Xinyi Square

4200 ft

North West side of Feilai Peak

Linshun Temple

1.2 mi

No.164 Liangbo Road

Liangzhu Museum

1.5 mi

Within Xiaoshan District

Hangzhou Xiaoshan Mountain

1.5 mi

No.210 Tiyuchang Road

Hangzhou Stadium

1.5 mi

Hangzhou Snack Street

1.5 mi

North Side of Yunhe

West Lake Cultural Square

1.5 mi

No.47 Huanchengbei Road

Zhejiang Science and Technology Museum

1.5 mi

Gongshu District

Qiaoxi History Cultural Street

1.5 mi

Hangzhou Peace International Convention and Exhibition Centre

1.4 mi

West Lake Cultural Square

1.6 mi

Westlake Culture Plaza

5000 ft

H Linx

5200 ft

Hushu Road

XinYiFang BuXingJie

5300 ft

ZheJiang NongYe ZhanLanGuan

1.0 mi

Zhejiang Nature Museum

1.0 mi

Manjuelong Road

Yangmeiling Scenic Spot

1.5 mi

In Ziyang Mountain

Hangzhou Baocheng Temple

1.5 mi

Harbor

Pier at West Lake

1.2 mi

Nearby

Shangtang Road

ShengLiHe MeiShiJie

1800 ft

Restaurants

MingRenMing Jia

600 ft

GongShu District ShangTang Road 333 HaiWaiHai 2-3 Floor

Hai WaiHai HuangGuanJiaRi Hotel Western Restaurant

1100 ft

ShangTang Road 333

Xiao FuShan Korean Restaurant

1300 ft

JiaShan Road 5 2 Floor

Ding Ji Yan Zhan NiuRou

3600 ft

HeDong Road 242

Qing Jing Restaurant

2300 ft

GongShu District Xia Wan Alley 284

Ke Qu Shen Jia Men Xiao Seafood

3800 ft

GongShu District Xia Wan Alley ShengLi He Food Street

Reviews and Ratings

Feedback from previous guests about their experience.

62%

liked the hotel and would stay again

6.2/10

Nice

Rooms

7.0

Location

5.0

Service

6.0

Dining

5.4

Jim

United States of America, March 2025

6.6/10

My stay at the Haiwaihai Crown Hotel was a pleasant surprise after a rough experience at a previous hotel. The staff was friendly and accommodating, and I thoroughly enjoyed the comfort of my room. However, the location was a bit far from tourist attractions, which made evening outings a challenge.

Rooms

8.0

The rooms were quite large and comfortable, equipped with a nice desk and a big flat-screen TV that I could see from the tub. The bed was exceptionally comfortable, making it easy to relax after a long day.

Service

7.0

The staff was all smiles and accommodating, promptly addressing my needs, such as sending a portable air conditioning unit when I mistakenly set the wrong temperature. However, the service in some areas still needs polishing.

Location

5.0

The hotel is very close to the CBD and the famed West Lake, but it's a bit remote from places of interest and restaurants, which makes it less ideal for evening walks or casual dining options.

Dining

6.0

Dining options were decent; the food quality was good, especially at the restaurant on the second floor. I had a good breakfast, but I did face some issues with room service when certain items weren't available.

Facilities

8.0

The hotel features excellent facilities including a fantastic heated rooftop swimming pool and a well-equipped gym. The business center staff were also helpful with my needs, though they could use a bit more training to improve service efficiency.

Charles

United States of America, March 2025

7.2/10

My stay at Haiwaihai Crown Hotel was a mixed bag. The rooms were clean and well-decorated, but the air conditioning problem made it uncomfortable for sleeping. The location was far from attractions, which compounded my issues with communication at the hotel.

Rooms

6.0

The rooms were nicely decorated and very clean, though the air conditioning struggled to keep the temperature down.

Service

5.0

While most staff were friendly and polite, I encountered communication issues and received mixed responses regarding my needs.

Location

5.0

The hotel is quite far from the city center and attractions, making it inconvenient for exploring Hangzhou.

Dining

5.0

Dining at FU Cafe was decent, with a good spread, but I faced issues with menu availability and service delays.

Facilities

5.0

The hotel offered standard facilities, but my experience with room service and the air conditioning was disappointing.

John

United States of America, February 2025

5.0/10

My stay at Haiwaihai Crown Hotel started off a bit rocky due to room issues, but I found the facilities quite comfortable. The location isn't the best for tourists, but it’s convenient for business. Overall, I had a pleasant experience despite a few hiccups with communication.

Rooms

6.0

My room was spacious, comfortable, and had plenty of western channels. However, I initially received rooms that smelled of smoke, which was disappointing.

Service

5.0

The staff were friendly, but I encountered some communication issues, especially during breakfast when there was confusion about my reservation. Luckily, the one English-speaking staff member was helpful when needed.

Location

5.0

The hotel is not centrally located, making travel to popular areas like West Lake a challenge during rush hour. It took about 25-30 minutes by taxi to get there, which was less than ideal for sightseeing.

Dining

5.0

The dining options were hit or miss during my stay. I tried ordering from the hotel restaurant but faced delays and unavailability of certain dishes. I did find the buffet decent if you manage to get there early.

Facilities

7.0

The hotel gym and pool were fantastic for unwinding after a long day. I appreciated the room service and other amenities available, making my stay more comfortable.

Hank

United States of America, December 2024

6.8/10

My stay at the Crowne Plaza Grand Canal was pleasant overall. The facilities like the gym and pool were fantastic, but the dining options left a lot to be desired, especially during off-hours. The location is a bit off the main attractions, but taxis were easily accessible.

Rooms

7.0

The rooms were clean and spacious with modern decor, and I especially liked the bathroom feature that has a big glass window. However, the Club floor benefits were not as I expected, as the lounge closed early and there was limited food available.

Service

6.0

The staff was polite and helpful, though their English skills could be more proficient. There was one great staff member who spoke English well, which made resolving issues easier.

Location

5.0

The hotel is situated on a busy intersection, making it a bit inconvenient to access the city center, but it’s viable if you're working in the area. Taxis were easy to find, and there were plenty of local restaurants nearby.

Dining

5.0

The buffet breakfast was quite extensive and satisfying, but I faced issues with the restaurants being closed during what I’d consider lunchtime. I faced delays ordering food, which did not help the overall experience.

Facilities

9.0

The gym, pool, and sauna facilities were great and a highlight of my stay. Everything was clean and well-maintained, making them enjoyable to use after a long day.

Glenn

United States of America, December 2024

5.8/10

I had a pleasant stay at the Haiwaihai Crown Hotel, although the location wasn't ideal for exploring the city. The breakfast buffet was extensive and delicious, and I particularly enjoyed the cozy Executive Club on the top floor. However, the chaotic restaurant atmosphere during peak times was a bit disappointing. Overall, the friendly staff and the nice facilities made my experience enjoyable. 🌟

Rooms

8.0

The rooms are large, nicely furnished, and very clean, featuring a comfortable sofa. However, they tend to get a bit stuffy and hot at night.

Service

7.0

The staff were very polite and helpful, always ready to assist with a smile, though their English could be better at times.

Location

5.0

The hotel's location is not very convenient for sightseeing and is not centrally located, making it challenging to navigate the city's traffic.

Dining

6.0

The dining options were good, but I faced some issues with order availability and timing. The breakfast was particularly enjoyable.